Shipping Policy - UPDATED 22/07/2020
SHIPPING SCHEDULE AS OF JULY 2020
⭐️ International tracked - I will only be going to the post office when I have accumulated enough orders to do so. I do not feel comfortable going to the post office right now with only one package, it doesn’t seem worth the risk. Once I have shipped off orders you will get a notification email as well as a tracking number. If you have any issues or questions please contact me via email or social media.
⭐️UK - business as usual. I can post off UK orders at any time it is suitable for me however it may take longer to process and package your order due to the currrent condition of things - it will still be shipped within one week or two of the order being made.
Normally I aim to dispatch my earrings and on hand pins within 3-5 days of processing the order. Due to the situation right now I am holding off sending any orders. I can’t leave my house due to self isolation. I would also like to avoid any orders getting lost during this time, with places closed and in lockdown I thought this was the best decision.
For Sartyfigs, since they are made to order, they take longer to process as they are made from scratch. I aim to complete them within 1 - 2 weeks from order going through if it is a single pin. For sets or more than 1 it’s significantly longer and range between 3 - 4 weeks. I do try and keep you updated!
⭐️ Shipping internationally is now tracked by default. I made this decision so that you have piece of mind once I send your order and can see where it is. It also makes it’s easier to enquire about if there is ever an issue. Shipping within the UK is sent by first class mail.
- Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
- Buyers are responsible for inquiring the status of their order with their local courier or postal service if they suspect their order is lost with the tracking number the seller provides upon order fulfilment. Once the order leaves the UK the seller is no longer responsible ensuring the arrival of the order.
Orders shipping within the UK should arrive within 5- 7 days, maybe earlier depending on the postal service.
Orders shipping to rest of the world can vary depending on customs, which is something I can not control, the delivery service I use aims to deliver with 7 - 10 days of the shipping date however from experience I estimate 20-35 days for arrival. I like to be optimistic and say maybe 10 days but as I said it can vary significantly!
If you have any questions please feel free to contact me before you put an order through.