Shipping Policy - UPDATED 17/05/2020
SHIPPING SCHEDULE AS OF MAY 2020
⭐️ International tracked - I will only be going to the post office when I have accumulated enough orders to do so. I do not feel comfortable going to the post office right now with only one package, it doesn’t seem worth the risk. Once I have shipped off orders you will get a notification email as well as a tracking number. If you have any issues or questions please contact me via email or social media.
⭐️UK - business as usual. I can post off UK orders at any time. It may take longer to process and package your order but it will still be shipped within 3-5 days. For non tracked international orders this applies as well.
Normally I aim to dispatch my earrings and on hand pins within 3-5 days of processing the order. Due to the situation right now I am holding off sending any orders. I can’t leave my house due to self isolation. I would also like to avoid any orders getting lost during this time, with places closed and in lockdown I thought this was the best decision.
For Sartyfigs, since they are made to order, they take longer to process as they are made from scratch. I aim to complete them within 1 - 2 weeks from order going through if it is a single pin. For sets or more than 1 it’s significantly longer and range between 3 - 4 weeks. I do try and keep you updated!
⭐️ Shipping internationally is now tracked by default. I made this decision so that you have piece of mind once I send your order and can see where it is. It also makes it’s easier to enquire about if there is ever an issue. Shipping within the UK is free.
- Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
Orders shipping within the UK should arrive within 5- 7 days, maybe earlier depending on the postal service.
Orders shipping to rest of the world can vary depending on customs, which is something I can not control, the delivery service I use aims to deliver with 7 - 10 days of the shipping date however from experience I estimate 20-35 days for arrival. I like to be optimistic and say maybe 10 days but as I said it can vary significantly!
If you have any questions please feel free to contact me before you put an order through.